Contact: leave a note for the editors
Our guides follow eleven casinos that take players from Luxembourg, and every number in them comes from the operators' own pages. Those pages get rewritten without warning, so readers often spot a change before we do. If something on this site no longer matches what a casino shows, we want to hear about it.
We work in writing, so there is no phone number or chat to wait on. Put the casino's name in the subject line, tell us which of our pages you were reading, and paste the link to the operator page that shows the newer figure if you have it.
Notes we act on
- A bonus, spin count or deposit minimum that has moved since we wrote it
- A crypto coin, app or payment method that has appeared or vanished
- A table that breaks or a button that misbehaves on your device
- A sentence that reads unclearly and needs a plainer version
Problems only the casino itself can solve
We have no access to player accounts at any of the casinos we cover. For anything tied to your own account, the operator's support team is the only route that leads somewhere, and a written chat log or email thread is worth keeping.
Money in transit
A withdrawal that is late, reversed or stuck in review sits with the cashier team of that casino.
Identity and documents
Verification requests, document uploads and closed accounts are handled only by the operator.
Bonus disputes
Voided winnings or a bonus that never appeared are decided under that casino's own terms.